There’s ALWAYS a lot of discussion when it comes to social platforms and what we’re willing, if we are willing at all, to pay for said platform’s benefits. Especially when it comes to Facebook.
The topic has come up again with two different, but similar blog posts from two known names in the social sphere. Hugh Briss of Social Identities fired the first salvo with his post on Saturday, Facebook Should Charge Page Owners A Fee And Set Our Posts Free. My friend, and sometimes mentor, Robert Caruso of Bundlepost chimed in with a slightly different take with Solution to Facebook’s EdgeRank, Revenue And Stock Price Issues. While similar in intent, the two ideas/articles do differ in several ways, so we suggest you read both to decide which, if either, idea appeals to you more.
We don’t intend to post our own take on the specific issue discussed by these two savvy gentlemen. We are taking a more broad look at the idea that something we use to market our business should remain free.
First, it’s ridiculous to state with any level of absolute that social business is a free endeavor. Time, man power, research, writing, monitoring – they all cost, even if the cost isn’t specifically in dollars and cents. We certainly wouldn’t expect to showcase our company in a magazine without shelling out the fee for ad space, now would we? But even that analogy is too simple. Even if we’re allowed to write for a publication in “trade” for space, it’s a one time, limited scope.
Social platforms afford us the opportunity for repeat exposure, which is the key to effective marketing. Currently some individuals feel the need to pay to advertise and/or promote posts in order to increase the number of eyes that “eyeball” the content and messages we share. Other individuals invest time into cross-platform connections and sharing in order to up that eyeball allotment. Either choice involves a payment, be it money or time and effort. Where else, in any type of marketing measure, can we get so much exposure without paying transaction fees?
Do you ever find it funny that we’ll pay for content curation and social monitoring apps and platforms, yet we get all up in arms when faced with the idea that we might, one day, have to pay for the BIG Daddys, the platforms which caused us to purchase the app or membership previously mentioned? Those Big Daddy’s are currently Twitter & Facebook. Linkedin has also long offered increased levels of connection for pay.
Why am I writing on this topic? First of all it’s interesting. It also gets people talking – and often disagreeing. But my main purpose here is to dispel a myth. We hear it all the time. It’s not about selling, it’s about the relationship, the connection. How do I reply to that? It’s both fact and fiction, fairy tale and fundamental.
Yes, the connections and the relationships matter. They matter quite a lot. However, those connections mean nothing if you can’t pay for your office space at the end of the month. Business allows us to “make a living”. Social business is no different. So, to say it’s only about relationships, never ROI, never sale, never dollars spent is ludicrous. Dollars exchanged are part of the business back and forth and are a necessity to your day to day ability to continue connecting.
Social business, no matter how you dance around it, is business. No, it isn’t broadcasting or hard sales…it’s a slower, softer, gentler approach. But without a trust fund, few of us can remain in business if it doesn’t turn a profit. While I don’t agree with too many blanket statements and/or absolutes, I do agree with some tried and true phrases. One of them is that sometimes you absolutely DO have to spend some money to make some money.
With that in mind I’ll happily say that I have no qualms about paying a small monthly fee to Facebook. Especially if it evens the playing field and ends ranking with an algorithm that makes no sense and seems to fluctuate with the changing of the temperature. The exposure on Facebook is still FANTASTIC and sometimes the best things come to those willing to pay.
Great post and amazing points, Mallie. I think you hit the nail on the head – we pay for this and that, and some of us are making lots of money from the “free” platform that is Facebook, so why are we complaining about these (IMHO, nominal) fees??
I’m still torn on the monthly fee, but the more conversation I listen to and engage in, the more open minded I’m becoming. Thanks for brining me to task on remaining fluid with Facebook!
I certainly wasn’t admonishing you, Brooke. Disagreement, when civil, often generate the best discussion. There’s no need to toe any line!
Oh, I don’t feel you were in a direct way. But indirectly, with all of the conversation, I feel my mind is expanding!
I would have landed in this comment box sooner, Mallie …
But I was too busy distributing your post all over the net.
I hear ya here! …
” … those connections mean nothing if you can’t pay for your office space at the end of the month.” Amen to your astuteness!
This one ought to touch a few nerves or at least get a lively conversation going!
Thanks for the shares and the comments, Melanie. I guess I just don’t see how any business owner can engage in a business practice, even one revolving around relationships, and not think about the bottom line…the dollars and cents.
You know, if you are in business, you have expenses. It’s as simple as that. I don’t know why people are going crazy over this. If you want to try and operate a biz on the net for free, go ahead. But sooner or later, you will have overhead. I find the whole debate silly.
Great article, Mallie! You’ve put into words what I have been thinking about for quite some time! I also have no qualms about paying a small monthly fee to Facebook if it evens the playing field and ends ranking with an algorithm. Thank you!
I often and repeatedly say that social media is about relationships, but I agree that keeping the doors open is the reason those relationships matter. It’s great to have friends, but the repeated exposure turns them to clients. I have definitely paid for exposure on FB, but I’m not sure that it created an engaged following, which doesn’t really help the cause.
Social media, like all marketing, still needs goals. Are you there for conversions? Branding? An ego boost? Knowing what you’re hoping to get out of social media informs, I would think, your opinion on Facebook’s monetization policies.